SPECIAL-ONE LTD is committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may update this policy from time to time. Please check this page occasionally to ensure you’re happy with any changes. By using our website, you agree to be bound by this policy.

Any questions regarding this policy or our privacy practices should be sent to us via email at hello@special-one.org.uk.

1. COLLECTION OF PERSONAL INFORMATION

We collect personal information to provide you with a seamless shopping experience and improve our services. This includes, but is not limited to:

  • First name
  • Last name
  • Mailing address
  • Email address
  • Phone number
  • Payment information (e.g., credit card details)
  • IP address

This personal information is collected when you:

  • Register an account on our website
  • Place an order
  • Subscribe to our newsletter
  • Contact us via forms or email
2. LEGAL BASIS FOR PROCESSING

We process your personal information based on one or more of the following lawful bases:

  • Contract: Processing is necessary for us to fulfill our contract with you (e.g., when you purchase products from our store).
  • Legitimate Interests: We process data to improve our services and provide a personalized experience (e.g., order tracking, promotional offers).
  • Consent: If you subscribe to our marketing emails, we will process your personal information with your explicit consent.
  • Legal Obligations: We may process data to comply with applicable laws (e.g., tax regulations).
3. YOUR RIGHTS UNDER THE UK GDPR

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your data under certain circumstances (commonly known as “the right to be forgotten”).
  • Right to Restrict Processing: You have the right to limit how we use your personal data.
  • Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing or in other situations where we process it based on legitimate interests.

To exercise these rights, contact us at hello@special-one.org.uk.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience and gather information on how you use our website.

  • Cookies: Cookies are small data files that are placed on your device. They help us improve website functionality, personalize your experience, and track performance.

    The cookies we use include:

    • Essential Cookies: Required for basic website functionality (e.g., session management, shopping cart).
    • Analytics Cookies: Used to collect data about how visitors interact with our website (e.g., pages visited, traffic sources).
    • Marketing Cookies: Used to track your preferences and show relevant ads.

You can control cookies via your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. DATA SHARING AND THIRD-PARTY PROCESSORS

We do not sell or share your personal data with third parties for marketing purposes.

We may share your personal data with trusted third-party service providers, including:

  • Payment processors: To securely process your payments (e.g., PayPal, Stripe).
  • Shipping providers: To fulfill and deliver your orders.
  • Website hosting providers: To maintain the website’s functionality.

These third-party service providers are bound by data protection agreements and are required to keep your personal information secure.

6. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred and stored outside the UK and the European Economic Area (EEA) for purposes of hosting or processing. If this happens, we ensure that data protection safeguards are in place to maintain the same high standards of data protection, such as using approved model contract clauses or ensuring the third country has been deemed adequate by the UK Government.

7. DATA RETENTION

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including any legal or reporting obligations. For instance:

  • Order information: Retained for a minimum of 7 years to comply with tax and accounting requirements.
  • Marketing data: Retained until you opt out or withdraw your consent.
8. DATA SECURITY

We take data security seriously. We use various technologies and procedures to safeguard your personal information, including:

  • SSL encryption: Ensures secure data transmission.
  • Access controls: Restrict access to personal data to authorized personnel only.
  • Regular audits and monitoring: To identify and address vulnerabilities.

While we strive to protect your personal data, no transmission method over the Internet or electronic storage method is 100% secure. Therefore, we cannot guarantee its absolute security.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or applicable law. Any changes will be posted on this page, and we encourage you to review the policy regularly.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: hello@special-one.org.uk
Postal Address: Special-One Ltd, United Kingdom

11. ACCEPTANCE OF THIS PRIVACY POLICY

By using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.